Frequently Asked Questions
Everything you need to know about our online class help service, grade guarantee, pricing, and process.
The Grade Guarantee
What exactly is the grade guarantee?
We guarantee your final class grade will be an A (90%+) or B (80%+). If we fail to achieve this, we refund 100% of what you paid — no questions, no conditions, no deductions.
Are there any exceptions to the guarantee?
Yes, in rare cases we will inform you upfront before taking your payment that a guarantee cannot apply — for example, if you've already accumulated so many failing marks that an A or B is mathematically impossible to achieve. In these cases, we still take the class and aim for the best possible outcome, but without the refund guarantee. We're always transparent about this before you pay.
What if I'm not happy with a B and wanted an A?
Our guarantee covers "A or B." If you specify you need an A and we believe it's achievable, we'll target that. However, the guaranteed minimum is a B. If you need an A specifically due to GPA requirements, mention this in your quote request and we'll advise accordingly.
How long does a refund take?
Refunds are processed within 5 business days of confirming your final grade. The funds typically appear in 3–10 business days after processing, depending on your payment method.
Safety & Confidentiality
Is it safe to have someone take my online class?
Since 2015, across more than 10,000 students helped, no student working with us has ever been flagged or disciplined by their university. We use best practices including VPN access from your region, normal login patterns, and we never discuss or disclose your class to anyone outside our internal team.
Will my school find out?
No. We log in using your credentials, from a VPN location matching your university's region, at normal hours, with normal usage patterns. Your university cannot detect that someone else is managing your class. We also permanently delete all credentials and personal data once your class is complete.
Who handles my login credentials?
Only your assigned expert and one account manager have access to your credentials. Credentials are stored in encrypted form and deleted immediately after your class ends.
Do you share my information with anyone?
Never. We don't use freelancer platforms or third-party contractors. All experts are in-house employees who sign strict NDAs. Your information stays within our internal team only.
Pricing & Payment
How much does it cost to take my online class?
Weekly class management runs from $37/week for a 16-week semester course up to $49/week for a shorter 8-week course — accelerated courses compress the same graded work into less time, so the weekly rate is higher even though the total is lower. Single tasks start around $30. Final pricing depends on the subject, academic level, and class duration. Get a personalized quote — it's free and we respond in under 2 hours.
Do I pay upfront or after the class?
Getting your quote is always free. For full-class management, we complete your first task with no upfront payment — you see the quality of the work before you commit, and only pay to continue with the rest of the course once you are satisfied. You are never charged before you have seen what you are paying for. For full-semester arrangements we also offer payment plans — just ask in your quote request.
What payment methods do you accept?
We accept PayPal, major credit cards (Visa, Mastercard), and select cryptocurrencies. We do not accept bank transfers to personal accounts — be cautious of any service that asks for this.
Are there any hidden fees?
No. The price quoted is the price you pay. If anything unexpected arises mid-class that might change the scope, we contact you before making any adjustments.
Process & Logistics
How quickly can you start taking my class?
We can typically start within 24 hours of receiving your class details and payment. For urgent situations (exam tomorrow, assignment due tonight), contact us directly on WhatsApp at +1 (763) 329-9406 and we'll do our best to accommodate.
What if I'm already behind in my class?
We can absolutely help if you're behind. The earlier you contact us, the better our chance of recovering your grade. Depending on how far behind you are, we'll advise whether the full grade guarantee applies or whether we're working toward the best possible outcome.
Can you take exams, not just assignments?
Yes. We handle all components of your class — assignments, discussions, quizzes, midterms, finals, and proctored exams. For proctored exams with specific monitoring software, contact us to confirm compatibility first.
Which LMS platforms do you support?
All major platforms: Canvas, Blackboard, Brightspace/D2L, Moodle, Schoology, MyMathLab, ALEKS, McGraw-Hill Connect, WebAssign, Cengage MindTap, Pearson MyLab, and more. If you're unsure, just mention your LMS in your quote request.
Can you take multiple classes at the same time?
Yes. We regularly handle multiple concurrent classes for the same student. Each class gets its own dedicated expert. Mention all classes you need help with in your initial quote request.
Will I still be able to log into my class portal?
Yes. You retain full access to your class at all times. We simply also log in as needed to manage your coursework. Many students check in to see progress.
Subjects & Experts
What subjects can you cover?
All undergraduate and graduate subjects — Math, Nursing, Accounting, Statistics, Biology, Psychology, Business, Chemistry, English, History, Computer Science, Finance, Criminal Justice, Sociology, Political Science, Philosophy, Marketing, Information Technology, Anatomy & Physiology, and more. We have 500+ experts across all academic disciplines.
What qualifications do your experts have?
All experts hold at minimum a Master's degree in their subject; most hold PhDs. They're hired after a rigorous interview and testing process. For nursing classes, our experts are registered nurses or nurse practitioners.
Can I request a specific expert?
If you've worked with an expert before and would like to work with them again, mention this in your request and we'll do our best to assign the same person. For new students, we match you based on subject expertise and current availability.
Getting Started & Scope
What do you need from me to get started?
Two things make everything run smoothly: your syllabus or a list of graded items with their weights, which lets us quote accurately and plan the term, and your login for the platform your course runs on, which we handle encrypted and delete once the class ends. It also helps to tell us honestly if you are already behind and to flag any proctored or identity-verified components so we can plan around them.
Do you take the whole class, or can I keep part of it?
Either. Many students hand us a single stubborn subject, just the exams, or only the weeks they will be traveling, and keep the rest themselves. Others hand over a full term during a demanding stretch. The quote matches exactly the scope you choose, and you can scale it up or down term by term.
How do I know the work is good before I pay for the whole class?
For full-class management we complete your first task with no upfront payment, so you can judge the quality against your own course before paying to continue. It is the most direct answer we can give to a completely reasonable concern.
Can you help if my course has already started or I am behind?
Often, yes. We calculate what the remaining assignments and exams need to deliver for an A or B and tell you honestly whether it is still reachable. The earlier you reach out, the more of the grade is in play — a backlog that is recoverable early can be impossible in the final weeks, especially in accelerated terms.
Do you work with my specific university?
Almost certainly. We help students across US online programs — public, private, and for-profit — including SNHU, Liberty, GCU, WGU, Capella, Walden, Phoenix, Purdue Global, and many more. If your school uses Canvas, Blackboard, Brightspace, Moodle, or its own platform, we can take your course. See our universities section for school-specific detail.
How fast can I get a quote, and is it really free?
Yes, the quote is free with no obligation. Send your course details and a real member of our team responds with an exact, fixed price and the grade we will guarantee, usually within two hours. There is no payment simply to see your price.
Still Have Questions?
Our team responds within 2 hours. Contact us by WhatsApp, phone, or email.
Ready to Guarantee Your Grade?
Join 10,000+ students who got their grades guaranteed. A or B — or 100% refund.
Average response time: under 2 hours • 100% confidential • No upfront payment